ProProfs Survey Maker is the easiest yet the most powerful survey maker that equips you with every tool you need to measure customer satisfaction. Create captivating NPS surveys in no-time, measure customer loyalty, and get a clear picture of the quality of customer experience provided by your agents.
Simple and easy to use, the software offers 100+ professionally built, ready-to-use survey templates to build NPS surveys for you to choose from and schedule your survey for automatic distribution among your existing customers. With over 1 million ready-to-use questions, ProProfs survey maker takes away all the efforts of survey creation.
After obtaining the NPS score, you can also ask follow-up questions from your customers with the built-in Help Desk system and know what’s acting as the bottle-neck for your business.The recommendations made by the customers give a better understanding of what your business should or shouldn’t do.
ProProfs Survey Maker also offers a robust reporting feature that automatically creates reports to calculate customer satisfaction. You can compare NPS reports and get an insight into individual agent performance - identify recurring mistakes and train them to improve their performance over time.
Other than the NPS surveys, the survey maker helps create polls popups, SideBar, and In-App surveys to gather targeted results.