Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn.

My Articles

Likert Scale: Definition, Types, Questions & Advantages

Likert Scale is the perfect means for collecting focused opinions on a particular topic. At times, a simple yes or no could be sufficient when you need to survey customers, employees, or target audiences about their perceptions and opinions. However, when you are required to dig deeper into the respondent’s thoughts, you’ll need a different survey option....
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Customer Lifetime Value: An Ultimate Guide

Customer lifetime value (CLV) is calculated in business marketing strategies to see the bigger picture. Many businesses focus on long-standing relationships and success, and not just on one-time sales. For businesses looking to acquire and retain valuable customers, understanding the lifetime value of a customer is important. In simple terms, it is a metric that calculates how...
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10 Best Wufoo Alternatives and Competitors

If you’ve been using Wufoo and looking for Wufoo alternatives, then you’ve come to the right place. New software solutions are released frequently, and you can always find a better and more robust alternative to meet your needs. This is what we’re going to discuss in this post – tools similar to Wufoo so that...
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10 Best Google Forms Alternatives & Competitors in 2023

With the growing number of Google Forms alternatives with similar interfaces, it can be challenging to pick the best one for your business. While some tools are free and easy to use, they still don’t have all the features compared to their counterparts. I’ve noticed that Google Forms, despite being really popular, doesn’t impress me...
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75+ Student Survey Questions to Collect Valuable Students Feedback

Student survey questions help school administrators to periodically collect feedback and suggestions from the students to improve student engagement. This can be simply done by frequently sending out student surveys. A perfect blend of funny and serious student survey questions helps in bridging the gap between students’ expectations and reality about a school’s educational practices....
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150+ Poll Questions to Engage Your Target Audience

At some point in time, we all have answered a poll – Whether it was a question about our ideal election candidate or our favorite beverage brand. We love when somebody cares about our opinions.  And just like online surveys, poll questions are also a great way to gauge public opinion on a specific topic....
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70+ Business Survey Questions You Should Include in Your Next Business Survey

Entrepreneurs wishing to scale their business often fall prey to expensive consultants and time-consuming PR experts. The result? A few of them experience positive outcomes while others don’t. What if I tell you that you could achieve the same by sending out business surveys questions while spending negligible time and money.  Yes! You heard that...
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How to Measure Customer Satisfaction In 5 Simple Steps

Have you ever heard, “Customer Satisfaction isn’t necessary for a business success?” Probably not! Because without satisfying the customer’s needs, you cannot offer them a delightful experience, which inevitably results in customer churn and poor revenue generation. Hence, if you aren’t strategically thinking about customer satisfaction, you’re probably following a risky approach. And to keep...
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Importance of Customer Feedback + Ways to Collect It

The possibility of achieving sustainable business growth will get decimated if you cannot get on your customer’s pulse. When you don’t know what’s best about your services, you won’t be able to do more of it. Similarly, without knowing what’s the worst about them, you can’t stop doing it. This is where the importance of...
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User Experience Surveys: 10 Questions to Ask

74% of people are likely to return to a website if it is mobile optimized. 40% of people abandon a website that takes more than 3 seconds to load. User experience (UX) can make or break a brand identity. Fortunately, there are many steps you can take to understand your customers’ user experience better and...
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