Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn.

My Articles

12 Best Online Form Builders in 2023 (Free + Paid)

Collecting contacts or capturing leads – forms still remain well-nigh unmatched whenever there’s a need for gathering information, and you know it. While these are some solid use cases indeed, why do you need to invest in the best online form builder for your business? Or, actually, why do you need a form builder at...
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10 Best Formstack Alternatives in 2023 (Pricing + Features)

Looking for the best Formstack alternatives? You have come to the right place. Let’s explore what we have in store for you. When it comes to finding tools for creating surveys and online forms, the choices are unlimited. It is true that the market is saturated with all kinds of software to simplify your tasks,...
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Top 5 Online Survey Distribution Methods of All Time

There was a time when businesses had to run after customers with survey hand-outs – leading to frustrated customers and dejected employees. Isn’t it heartbreaking when customers refuse to fill out your survey or make paper planes out of them?  Don’t worry. It doesn’t have to be like that.  To send a survey, you do...
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14 Best Typeform Alternatives in 2023 (Affordable + Better)

On the quest to find the best Typeform alternatives? You’ve reached the right place. While Typeform is a leading survey software used across marketing, HR, customer success, and education divisions, it is highly unlikely that every business would benefit from its implementation. There are several shortcomings of the software, including its pricing, complicated interface, and...
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13 Best Feedback Software to Gauge Your Customers Pulse

As someone who has worked closely with customer relationship management (CRM) tools for years, I always believe that the best way to hear directly from the people who matter most to a business is feedback. That’s what feedback software does for customers. Here’s a list of the top 13 customer feedback management software that can...
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Employee Onboarding Survey: 45 Questions To Ask New Hires

It is important to ask employee onboarding survey questions to improve employee retention rates. This contributes to overall employee satisfaction and productivity in the organization.  Imagine a new employee joining and leaving the company just in a few weeks!  The first few weeks are highly crucial in the journey of a new employee at any...
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15 Effective Employee Retention Strategies (2023)

A successful business is a stable one. When we speak about stability, one key factor contributing to a healthily growing company is its employee retention rate. Simply put, employee retention is an organization’s capacity to hold onto its workforce and stop employees from turning over. However, the attrition rate in most companies has increased manifold,...
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How to Measure Customer Experience With CS Metrics

If you are here, you are probably searching for ways to measure customer experience.  The concept of customer experience may not be new, but not everyone is aware of how to create strategies to embrace it.  The fast-paced market imposes a lot of challenges for businesses and, they tend to lose a firm grasp on...
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Employee Engagement Surveys: Everything You Need To Know

Whether you are running a startup or a decade-old business, conducting an employee engagement survey is crucial for retaining your workforce.  Every other business is facing the “disengagement” pandemic. Whether it is due to a stressful work environment or unsatisfactory pay, employees are showing high levels of disengagement.  So what can you do to increase...
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Employee Benefits Survey: Top 15 Relevant Questions To Ask

As the essential building blocks of any business, it’s important to keep your employees happy to keep them loyal. One of the best ways to go on about ensuring peak satisfaction in your workers is to choose an effective, beneficial, and appealing employee benefits policy. But how do employee benefits survey questions play into this...
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