Jared Cornell

How often have you faced difficulty targeting your off-site customers since they are outside your business’s physical premises or primary operating location? Pretty often, correct? Email surveys, with the convenience, accessibility, and ability to reach a broad audience base, can be a game changer if you want to target these customers. Suppose you are trying...

The secret to creating a positive customer experience is to listen to your customer’s feedback and leverage it to improve your products and services.  That’s where the customer feedback loop fits in. And we all know that a positive customer experience is the sure-shot way of driving customer loyalty and turning passive into promoters. A...

How do you measure the customer loyalty of your brand? There is no better way to gauge customer satisfaction and loyalty than by measuring the likelihood that they will endorse your products and services to others. Of course, if a customer is satisfied with your product, then only they will refer it to their friends...

In today’s customer-centric environment, merely placing a product in the market is not enough. As a business, you must be on your toes to implement any change the customer seeks in real-time. But how do you find out what the customer wants? Relax. It’s not rocket science! Identifying what the customer wants can be as...

“Market research is about more than just gathering data. It’s about understanding your customers, anticipating their needs, and staying ahead of the curve,” says Jane, a small business owner looking to expand her customer base. “But with so many market research survey software options out there, it can be overwhelming to choose the right one.”...

If you are familiar with the concept of online surveying, chances are you are familiar with SurveyMonkey, too. Among all the tools used to capture feedback from customers, employees, or target markets, SurveyMonkey took off really well after its launch. However, SurveyMonkey has limitations, such as slow and unresponsive customer service, cluttered dashboards, etc., that...

How to improve customer satisfaction?  One way is to collect customer feedback and act on it which will help you understand what works well with your brand and what you need to improve or change completely. Imagine one day you wake up and discover that half of your customers have switched to the competitors, dropping...

Soliciting feedback from employees can be a mundane activity, but it doesn’t have to be!  With the right human resource survey questions, you can actively seek actionable employee feedback without putting them through the harrowing process of filling out long-drawn forms. HR professionals are deputed to foster an inclusive and positive environment in the workplace....

NPS survey tools are on the lips of every budding entrepreneur and customer success manager. But is this metric still relevant?  The answer is Yes. With the best NPS survey tool, you can create and share your survey in minutes. Pre-designed templates allow you to ask the ideal NPS question, “How likely are you to...