Jared Cornell

Author

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn.

Articles by Jared Cornell

25 Diversity, Equity, & Inclusion (DEI) Survey Questions to Ask

Creating a people-centric and healthy work environment requires acknowledging and addressing systematic biases and discrimination within the workplace. One highly effective approach is utilizing Diversity, Equity, and Inclusion (DEI) surveys to gain insights into your employees’ experiences and establish programs that foster safer and more inclusive workplaces. Incorporating diversity, equity, and inclusion not only promote...
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Focus Group in Market Research: Types, Examples and Best Practices

Focus Group is one of the critical components of market research. It is an interactive group discussion method where selected participants share their thoughts on a particular product, service, or other things.  Suppose you are planning to launch a new product in the market. But before that, you want to undertake extensive market research to...
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75+ Customer Retention Statistics You Should Know

Modern-day businesses are leaving no stone unturned to overcome the digital transformation challenges – thinking that it’s the only necessity for plausible results.  If you think the same, then you must reconsider your approach. The terms “Customer Retention” and “Customer Churn” should be on the exact same page. A general overview of customer retention statistics...
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What is Customer Effort Score: An Ultimate Guide for 2023

Customer effort score is based on the notion that the easier you make it for your customers to do business with you, the more likely they will return. Of course, everyone likes to purchase from a brand where the buying process is easy, and you do not have to make a lot of effort to...
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Qualitative Research Methods: Types, Examples, and Analysis

In a universe swarming with data, numbers, and algorithms, lies a lesser-known realm where emotions, stories, and intimate revelations take center stage. When you want to get inside your customers’ heads to understand their thoughts, feelings, perceptions, beliefs, and emotions, numbers are unlikely to provide a complete picture. Let’s set the scene: picture a cozy...
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How to Calculate NPS (Net Promoter Score)

Do all your customers give you a five-star rating on online review forums? Yes..No..or Maybe. Customers these days expect more than just routine delivery of products and services. They value round-the-clock customer support, expect the product features to be top-notch, and cherish organizations that value their feedback. Despite your best efforts, you may find that...
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A Comprehensive Guide to Quantitative Research: Types, Characteristics, Methods & Examples

Step into the fascinating world of quantitative research, where numbers reveal extraordinary insights! By gathering and studying data in a systematic way, quantitative research empowers us to understand our ever-changing world better. It helps understand a problem or an already-formed hypothesis by generating numerical data. The results don’t end here, as you can process these...
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What is a Web Survey: Definition, Types & Characteristics

Who can tell you what your customers want in the best manner possible? The answer is – Your customers! But how do you understand the needs, pain points, and requirements your customers have without undertaking time-consuming surveys, one-on-one interviews, and full-scale market research? All you need are free web surveys – an excellent tool to...
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How to Find Survey Participants & Respondents

There are over 7.8 billion people on this blue planet, and still finding your ideal survey respondents can be a huge challenge.  The people who take your survey are really important. In most cases, the right survey participants can bring the difference between a successful survey and a not-so-successful one. Now, modern entrepreneurs love to...
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What Is a Good Net Promoter Score?

Want to ensure a good Net Promoter Score for your business? Start by understanding the importance of personal recommendations in the decision-making process. Just as we turn to our friends and family for guidance when making life-changing decisions, customers rely on recommendations from others to decide whether to opt-in or opt-out of a brand. These...
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