{"id":39795,"date":"2023-01-15T01:45:15","date_gmt":"2023-01-15T01:45:15","guid":{"rendered":"https:\/\/www.proprofs.com\/c\/?p=39795"},"modified":"2026-03-21T06:15:47","modified_gmt":"2026-03-21T06:15:47","slug":"customer-feedback-tools","status":"publish","type":"post","link":"https:\/\/www.proprofssurvey.com\/blog\/customer-feedback-tools\/","title":{"rendered":"13 Best Customer Feedback Tools to Consider in 2026"},"content":{"rendered":"

\"10<\/p>\n

Customers are the lifeblood of any business, and their feedback and loyalty shape strategies, products, and services \u2013 ultimately determining a company\u2019s success and longevity.<\/span><\/p>\n

Customer feedback survey tools are a must for gathering insights that could propel your business forward, so choosing one with utmost care is essential.<\/span><\/p>\n

That said, with innumerable tools inundating the market, finding one that suits your requirements can get tricky.<\/span><\/p>\n

As someone who has been in this field for as long as I have, I am confident I could lend my experience and expertise in curating a list of the best customer feedback software to make things easier for all my fellow businesspeople.<\/span><\/p>\n

Here\u2019s a quick comparison table to get you started:<\/span><\/p>\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Product<\/th>Best For<\/th>Pricing<\/th>\n<\/tr>\n<\/thead>\n
ProProfs Survey Maker<\/td>Comprehensive customer feedback surveys<\/td>Free for up to 50 responses, paid plans start at $9.99\/month<\/td>\n<\/tr>\n
Qualaroo<\/td>Customer sentiment analysis<\/td>Free plan available, paid plans start at $19.99\/month<\/td>\n<\/tr>\n
Typeform<\/td>Engaging customer feedback surveys<\/td>Paid plans start at $25\/month per user<\/td>\n<\/tr>\n
SurveyMonkey<\/td>Survey analysis<\/td>Paid plans start at $25\/month per user<\/td>\n<\/tr>\n
WPForms<\/td>Drag-and-drop feedback forms within WordPres<\/td>Free plan available, paid plans start at $49.50\/year<\/td>\n<\/tr>\n
Qualtrics<\/td>Customer experience management<\/td>Custom quote<\/td>\n<\/tr>\n
HubSpot<\/td>Free form builder within the HubSpot ecosystem<\/td>Free for HubSpot users (with limited features). Paid plans start at $45\/month<\/td>\n<\/tr>\n
Hotjar<\/td>Automated surveys<\/td>Paid plans start at $39\/month<\/td>\n<\/tr>\n
Canny<\/td>Addressing customer feedback<\/td>Paid plans start at $50\/month<\/td>\n<\/tr>\n
InMoment<\/td>Analyzing CX data<\/td>Custom quote<\/td>\n<\/tr>\n
SurveySparrow<\/td>Active customer feedback listening<\/td>Paid plans start at $19\/month<\/td>\n<\/tr>\n
Featurebase<\/td>Best for Customer Insights<\/td>Free plan with core feedback features. Paid plans start at $49\/month.
\n<\/td>\n<\/tr>\n
Usersnap<\/td>Visual customer feedback and product discovery alignment<\/td>Paid plans start at \u20ac39\/month.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

Watch: How to Choose the Best Survey Software: A Quick Tutorial<\/b><\/p>\n