{"id":46294,"date":"2024-02-22T06:27:24","date_gmt":"2024-02-22T06:27:24","guid":{"rendered":"https:\/\/www.proprofssurvey.com\/blog\/?p=46294"},"modified":"2025-10-17T06:00:34","modified_gmt":"2025-10-17T06:00:34","slug":"customer-effort-score-software","status":"publish","type":"post","link":"https:\/\/www.proprofssurvey.com\/blog\/customer-effort-score-software\/","title":{"rendered":"9 Customer Effort Score Software to Try in 2026"},"content":{"rendered":"\n

Two customers reach out for support. One glides through a chatbot, gets help in minutes, and leaves happy. The other fights endless menus, gets passed between agents, and hangs up frustrated. <\/p>\n\n\n\n

Guess who\u2019s coming back? <\/p>\n\n\n\n

That\u2019s where Customer Effort Score (CES) matters; it shows how easy (or painful) it is for people to deal with your business.<\/p>\n\n\n\n

The real challenge isn\u2019t collecting feedback; it\u2019s turning it into fixes that actually reduce effort. That\u2019s what customer effort score software is built for. A good CES survey tool or CES survey app doesn\u2019t just ask questions; it captures effort in real time and translates it into clear insights your team can act on.<\/p>\n\n\n\n

In this guide, we\u2019ll break down the best CES survey software and customer effort score platforms for 2026. Whether your goal is to streamline support, cut churn, or uncover what\u2019s tripping up customers, these tools make it possible to measure and improve effort where it counts.<\/p>\n\n\n\n

<\/span>What Is Customer Effort Score (CES) and Why Does It Matter?<\/span><\/h2>\n\n\n\n

CES measures how much effort a customer puts into solving a problem or completing a task with your business. It\u2019s usually rated on a 1 – 7 scale, where 1 is very difficult and 7 is very easy. The data is clear: Gartner found that 94% of customers<\/a> with low-effort experiences will repurchase, compared to only 4% with high-effort ones.<\/p>\n\n\n\n

That\u2019s why customer effort score software matters. A CES survey tool or CES survey app doesn\u2019t stop at asking a question. It shows you exactly where customers are struggling and gives you the chance to fix it. The right customer effort score platform turns feedback into a loyalty advantage.<\/p>\n\n\n\n

Unlike NPS, which tracks advocacy, or CSAT, which measures happiness, CES is about ease. Use it to spot friction in areas like checkout, onboarding, or support. Together, CES, NPS, and CSAT give you a full picture: CES removes obstacles, NPS tells you who promotes you, and CSAT shows who\u2019s satisfied in the moment.<\/p>\n\n\n\n

<\/span>9 Best Customer Effort Score Software for 2026<\/span><\/h2>\n\n\n\n

Over the last few months, I connected with market leaders to know their take on the best CES survey tools. I also did my round of research, sought peer recommendations, and checked user feedback from software review sites to come up with this exhaustive list. Here\u2019s your first glance at them:<\/p>\n\n\n\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Customer Effort Score Software<\/th>Best For<\/th>Pricing<\/th>G2 Rating (out of 5)<\/th>\n<\/tr>\n<\/thead>\n
ProProfs Survey Maker<\/td>Free Online Survey Creation<\/td>Free plan available. Paid plan starts at $19.99\/month<\/a><\/td>4.6<\/td>\n<\/tr>\n
SurveyMonkey<\/td>General Surveys & Questionnaires<\/td>$25\/user\/month<\/td>4.4<\/td>\n<\/tr>\n
Qualaroo<\/td>AI-Powered Sentiment Analysis<\/td>Free plan available. Paid plan starts at $19.99\/100 responses\/month<\/td>4.5<\/td>\n<\/tr>\n
Qualtrics<\/td>Enterprise-Level Surveys<\/td>$1,500\/year (custom pricing)<\/td>4.4<\/td>\n<\/tr>\n
InMoment<\/td>Experience Intelligence<\/td>Custom Pricing<\/td>4.5<\/td>\n<\/tr>\n
QuestionPro<\/td>Enterprise-Grade Market Research<\/td>$99\/user\/month<\/td>4.6<\/td>\n<\/tr>\n
SurveySparrow<\/td>Omnichannel Experience Management<\/td>$19\/month (custom pricing)<\/td>4.7<\/td>\n<\/tr>\n
Typeform<\/td>Interactive & Conversational Surveys<\/td>$25\/month<\/td>4.5<\/td>\n<\/tr>\n
Jotform<\/td>Creating Online Forms<\/td>$34\/month<\/td>4.7<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n

1. ProProfs Survey Maker \u2013 Best for Easily Creating & Conducting NPS & CSAT Surveys<\/h3>\n\n\n\n
\"Customer<\/figure>\n\n\n\n

ProProfs Survey Maker is one of the most reliable tools I\u2019ve used for creating Customer Effort Score and Net Promoter Score<\/a> surveys. Its AI makes building surveys fast and effortless, with no complex setup and no technical hassle. I\u2019ve been using it for a while now, and it\u2019s been a smooth, efficient experience throughout.<\/p>\n\n\n\n

What I like most is how easy it is to create surveys that actually engage people. You can pick from 100+ templates<\/a> or build your own using the drag-and-drop editor. Features like branching and skip logic make every question feel more personal and relevant to the respondent.<\/p>\n\n\n\n

The real win, though, is in the insights. ProProfs gives you live analytics<\/a> that clearly show what\u2019s working and what\u2019s not. You can spot patterns, track satisfaction levels, and make smarter decisions to improve the customer experience, all in one place.<\/p>\n\n\n\n

Pros:<\/strong><\/p>\n\n\n\n