Calculating NPS Score is as easy as 1, 2, 3. Here’s an example:
Say you’ve sent out your net promoter survey using our tool to 500 users and have
received 250 responses in return.
- 60 respondents shared detractor score (0 – 6)
- 90 respondents gave passive score (7 – 8)
- 100 respondents gave promoter score (9 – 10)
After you have tallied up the number of scores for every range, it’s time to find
out the overall percentage of both promoters and detractors.
For the promoters, you’ll want to divide promoters by the total number of
responses
received (i.e. 250) and multiply by 100.
You’ll arrive at 0.4 or 40% when converted into a percentage.
Similarly, for your detractors, you’ll arrive at 24%.Next, you will subtract your
percent of detractors (24%) by your percentage of promoters (40%) to get your total
Net Promoter Score of 16.