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10 Best Exit Interview Software to Look for in 2024

A good exit interview software helps identify why an employee exits and what can be improved to raise the retention rate of a company in the long run.

For that, it should include customizable surveys, data analysis and reporting capabilities, anonymity options, integration with HR systems, and the ability to track trends and patterns over time.

With so many options available, finding the right tool with the right features is easier said than done. As someone who has been through this journey, I have decided to utilize my experience to make things easier for you.

Here is a list of the tools I have personally tried and tested or received recommendations from trusted sources.

Let’s go!

List of the Top 10 Exit Interview Software for Your Organization

Ready to explore some outstanding exit interview tools for your organization? Here we go!

1. Proprofs Survey MakerBest for Comprehensive Employee Surveys

Image source: ProProfs Survey Maker

After having used the tool, I can confidently say that ProProfs Survey Maker is the perfect tool for conducting effective exit interviews.

With its user-friendly interface and robust features, it revolutionizes the way we gather feedback from departing employees.

It offers a wide range of question types and customizable templates to suit any exit interview scenario. Whether it’s measuring overall satisfaction, identifying areas for improvement, or understanding reasons for departure, this software has you covered.

Going beyond that, ProProfs Survey Maker offers features like anonymity options, advanced reporting and analytics, and integration with HR systems, making it a complete package for conducting insightful exit interviews.

These features provide HR teams with valuable data to enhance employee experiences and make informed decisions.

What you may not like:

  • The templates could have been more refined to make them industry-specific
  • The basic plan is limited to just one administrator

Pricing:

Starts at $9.99 per month. Unlimited surveys.

Watch: How to Customize & Add Branding to Your Survey

2. Qualtrics Employee ExperienceBest for Anonymous Employee Surveys

Qualtrics Survey_Best for in-depth data analysis

Image source: Qualtrics

Qualtrics Employee Experience is an exceptional tool for gathering valuable feedback from departing employees in a seamless and efficient manner.

One of the best parts of Qualtrics Employee Experience is its anonymous exit interviews. By providing anonymity to employees, this software creates a safe and secure environment for candid feedback.

Additionally, with its AI-powered continuous listening capabilities, organizations can collect and analyze employee feedback at every touchpoint, enabling them to identify and address critical areas for improvement.

The platform also provides powerful analytics tools, enabling organizations to derive actionable insights and make data-driven decisions to enhance the exit interview process.

What you’ll like:

  • AI-powered platform for real-time analysis of employee feedback
  • Unified Customer and Employee Experiences that connect employee data with business outcomes to better understand customer impact
  • Narrative-based dashboards and planning tools for driving team engagement and business impact
  • Comprehensive approach to data privacy, employee anonymity controls, and certifications with enterprise-grade security
  • Access to experts for program design, analytics, action planning, and reporting

What you may not like:

  • Limited flexibility in formatting surveys
  • Steep learning curve and complex navigation

Pricing:

Contact the company for a quote.

3. SurveySparrowBest for Customizable Exit Surveys

Image source: SurveySparrow

With SurveySparrow, I was able to have a holistic view of our employee experience, identify areas for improvement, and develop effective retention strategies.

The customizable exit surveys made it easy for me to design feedback forms that capture my organization’s unique needs, providing me with in-depth feedback on employee satisfaction, workplace culture, and management effectiveness.

What I loved most about SurveySparrow was the comprehensive data analysis, recurring surveys, and secure administration, which made the entire process a breeze.

The embedded survey feature, mobile-first survey capabilities, and advanced audience management make SurveySparrow a robust solution for conducting effective exit interviews.

What You Will Like:

  • User-friendly interface with customizable and engaging survey options
  • Rich analytics for gaining actionable insights
  • Enables automation, offering recurring surveys that capture the mood of the employees continually
  • Provides multi-channel sharing options for wider reach, such as, via emails, links, SMS, QR-codes, social media, and email embed codes

What You May Not Like:

  • There might be a learning curve for non-tech-savvy users due to multiple customization options
  • More comprehensive features come only with higher pricing plans

Pricing:

Basic plan for individuals starts at $19/month

4. PointerProBest for Employee Assessment Surveys

Image source: PointerPro

As a professional in the field, I’ve had the opportunity to explore various exit interview software options, and I can confidently say that PointerPro stands out as an excellent choice.

Its intuitive interface and ability to create customized exit surveys tailored to the specific needs of my organization ensures that I gather relevant and valuable feedback from departing employees.

One of the best use cases of PointerPro is its ability to facilitate overall employee assessment. 

By analyzing the data collected during exit interviews, PointerPro provides comprehensive insights into employee satisfaction, work culture, and management effectiveness.

This enables organizations to identify areas for improvement, develop targeted retention strategies, and ultimately enhance the overall employee experience.

What you’ll like:

  • Personalized PDF reports with a drag-and-drop report builder
  • Distribution portals to maximize distribution and monetization of assessments and reports
  • Branding and white labeling options to customize your surveys and remove PointerPro branding
  • Scoring and calculation with custom formulas for advanced calculations and scoring
  • Quizzing capabilities that create interactive quizzes to engage and assess your employees
  • Multi-user management to collaborate with your team and manage multiple users.
  • Seamless integrations with 3rd party applications like Zapier, Google Sheets, and Tealium

What you may not like:

  • Glitches occur while working with large datasets
  • Reports are vague and lack important interpretations

Pricing:

Starts at $69/month

5. IntelliHRBest for Talent Retention

Image source: IntelliHR

IntelliHR stands out as the ideal exit interview software due to its intuitive interface, robust employee management features, and customizable options.

At its core, IntelliHR excels in employee management and talent retention. This powerful platform streamlines HR processes, providing comprehensive performance management, employee engagement, and people analytics capabilities.

Furthermore, its workflow automation allows for seamless and timely communication during the exit process, ensuring that all necessary steps are followed.

The platform’s configurability and flexible ecosystem enable customization to fit the specific needs of any organization.

What you’ll like:

  • Workflow automation for cultivating a better work-life culture.
  • Talent retention by diving deeper into workforce insights and making data-driven decisions.
  • Employee engagement by integrating with existing workplace technology or building a new HR ecosystem.
  • Leading people analytics platform for managers, leaders, and employees.
  • Configurability to solve complex challenges and support intelligent human approach.
  • Security with a secure cloud-based system and business-wide insights for strategic growth.

What you may not like:

  • Limitations on reporting functions
  • Clunky workflow between product features

Pricing:

Starts at $3.60/employee/month.

6. WorkStepBest for Holistic Employee Listening & Engagement

Image source: WorkStep

I highly recommend WorkStep as an exceptional exit interview software.

WorkStep’s best use case lies in its holistic approach to employee listening and engagement. The platform enables continuous interaction with frontline workers throughout their entire employee journey.

With comment and alert reply functionality, anonymity preservation, and targeted communication, WorkStep ensures that feedback is effectively managed and acted upon, fostering a culture of open communication and engagement.

Focusing majorly on measuring the impact of actions taken on frontline sentiment and engagement, WorkStep also helps improve employee satisfaction and reduce turnover.

What you’ll like:

  • Continuous listening to employees throughout their entire lifecycle to gain a deep understanding of their needs and concerns
  • Surveys can be effortlessly delivered through various channels like email, text, WhatsApp, and QR codes, ensuring high response rates and accessibility
  • Robust predictive analytics empower organizations to identify turnover drivers and implement proactive measures
  • Comment and alert reply functionality facilitates two-way communication with employees
  • Targeted communication allows for personalized messaging to specific groups or individuals
  • Highest availability standards and SOC 2 compliance to guarantee data security and confidentiality.

What you may not like:

  • Limited customization options
  • Integration with complex existing systems or infrastructure can be challenging

Pricing:

Contact the company for a quote.

7. ExitProBest for Automated Exit Surveys

Image Source: ExitPro

ExitPro is an excellent exit interview software made to streamline the entire process of scheduling, gathering, processing, and reporting exit interviews, saving valuable time and effort.

By automating the exit interview process, organizations can ensure consistent and timely feedback from departing employees.

With guaranteed real-time HRIS data integration and comprehensive reporting capabilities, ExitPro provides organizations with actionable insights to implement improvements and reduce employee turnover effectively.

Apart from automated surveys, ExitPro also offers over 20 years of expertise in the field, asking millions of exit interview questions across six continents and 21 languages.

What you’ll like:

  • Automated exit interviews in minutes with streamlined scheduling, gathering, and analysis
  • Option to integrate real-time HRIS data for better insights into employee trends and feedback
  • Employee surveys in 21 languages and across 6 continents to facilitate its use in multiple regions
  • “Boost” feature for exit interviews to increase completion rates up to 3 times 
  • Confidential & anonymous surveys for an unbiased exit interview process and real insights
  • Quick 15-second exit interviews to enhance response rates and convenience

What you may not like:

  • Most of the templates are not customizable
  • The basic plan is extremely expensive; you have to pay additional fees to avail additional benefits

Pricing:

Basic plan starts at $79/month

8. StaffTRAKBest for Resource Management

Image source: StaffTRAK

StaffTRAK is an exceptional exit interview software that I highly recommend to simplify the process of gathering valuable feedback from departing employees.

By automating exit interviews and providing comprehensive reporting, StaffTRAK enables organizations to identify trends, address issues, and improve retention rates.

The tool effectively manages staff scheduling, ensuring the right people are in the right place at the right time. With integrated scheduling and engagement pricing, StaffTRAK optimizes resource allocation, leading to increased productivity and billable hours.

In my opinion, StaffTRAK is definitely worth a try – it is not only cost-effective but also has proven to deliver a high return on investment.

What you’ll like:

  • Real-time insight into staffing needs and engagements
  • Access to schedules via Outlook email or web for staff
  • Alerts for schedulers when staffing changes or conflicts arise
  • Availability of scheduling information and reports from anywhere
  • Customizable reports in various file formats including PDFs, CSV, Excel, etc.
  • Dashboard capabilities to highlight items needing immediate attention
  • Tracking of due dates, performance evaluations, and workflows

What you may not like:

  • The app slows down or crashes frequently
  • The UI is not user-friendly

Pricing:

Starts at $69/month.

9. Grapevine SurveyBest for Streamlining Employee Feedback

Image source: Grapevine

As someone who has struggled with the daunting task of exit interviews, I can confidently say that Grapevine Survey is an excellent solution to streamline this process.

Grapevine Survey offers some great features like comprehensive survey reporting, flexible survey design options, powerful analytical tools, and export data capabilities that streamline the process of gathering employee feedback to a great extent.

I can create a custom survey from scratch or choose from their templates and then distribute the survey through web links and email invitations.

Plus, the tool provides real-time results that I can analyze by different departments and locations, enabling me to make informed decisions to improve my organization.

What you’ll like:

  • Unlimited questions per survey and customizable survey design options
  • Multiple question types (yes/no, rating scales, text boxes, etc.)
  • Ability to add comments box, other answer options, and participant info
  • Online and customizable reports, statistical analysis, and data export capability
  • User administration with SSL encryption, password protection, and participant group options
  • Customized survey distribution options (email, pop-up, website link, etc.)
  • Multiple language support and data retention options

What you may not like:

  • The interface is cluttered and not easy to navigate
  • Steep learning curve for beginners

Pricing:

Basic subscription starts at $495/survey for 90 days.

10. Kissflow Exit InterviewBest for Readymade Exit Interview Templates

Image source: Kissflow

Kissflow offers a range of powerful features and functionalities that make it the perfect tool for managing exit interviews in a streamlined and efficient manner.

One of the standout features of Kissflow is its collection of readymade exit interview templates. These templates provide a standardized framework for conducting exit interviews, ensuring no crucial step gets overlooked.

With just a few clicks, I can deploy customizable workflows and detailed forms to capture essential data, enabling a seamless exit interview management process.

Other than that, Kissflow offers a plethora of other features that enhance its value as an exit interview software.

These include complete visibility of exit interview tasks, simplified employee exit processes, effortless collaboration and routing, comprehensive dashboards for insights, and the ability to customize the exit interview process to suit the needs of various departments.

What you’ll like:

  • Custom workflows and detailed forms to match your organization’s unique requirements
  • Access to a centralized database that provides comprehensive dashboards and analytics, giving you valuable insights into your exit interview process
  • Simplified employee exit process with automated workflows, reducing manual effort and streamlining the entire procedure
  • Effortless collaboration with team members and enable auto-reassignment of tasks for seamless coordination
  • A variety of ready-made templates, designed for procurement, finance, and HR processes, enabling quick implementation

What you may not like:

  • Lacks a copy-paste function when creating workflows, making it challenging to reuse existing tasks
  • Limited flexibility in the user interface

Pricing:

Starts at $1500/month

Evaluation Criteria 

The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:

  1. User Reviews / Ratings- Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.
  2. Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.
  3. Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.
  4. Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.
  5. Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth. 
  6. Personal Experience/Expert’s Opinion or Favorites: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts.

Which Is the Best Exit Interview Software for You?

Well, we have almost reached the end of this blog, and you do have a considerably narrowed-down list of the best exit interview software at your fingertips. But the work is far from being done – you have to choose one that fits your organizational requirements the most! 

Understandably, selecting the right tool from this list can be a difficult decision as they all seem to offer unique advantages and features.

However, it is important to consider your survey needs, the audience you are surveying, and other relevant factors before making a final choice. 

Based on that, here are my top three recommendations from the list:

Option A – ProProfs Survey Maker:

ProProfs Survey Maker is a user-friendly tool that excels at creating impactful exit interview surveys. With its intuitive interface and a wide range of question formats, it allows you to collect valuable feedback from departing employees effortlessly. Customize survey themes, embed multimedia, and analyze data through comprehensive reporting features.

Option B – Qualtrics:

Known for its powerful survey capabilities, Qualtrics offers a versatile platform for conducting exit interviews. With its advanced survey design features and comprehensive analytics, you can create tailored surveys, perform sentiment analysis, and identify key employee insights. Qualtrics also offers real-time dashboards, text analytics, and powerful integration options.

Option C – PointerPro:

PointerPro is a dedicated tool designed to streamline exit interview surveys. It provides extensive customization options, allowing you to create and distribute surveys effortlessly. Its user-friendly interface enables smooth survey administration, while its robust reporting features deliver valuable analytics and insights.

However, if you ask my opinion on what would be the best option for you, I’d highly recommend ProProfs Survey Maker.

With its extensive range of features, such as survey filtering, multimedia integration, polls, sidebars, and survey scheduling, it consistently delivers excellent results. Regardless of the purpose of the survey, ProProfs Survey Maker has proven to be an effective and reliable solution that can meet your specific needs with ease!

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About the author

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn.