How To Use This Template

What does this survey do?

The purpose of this survey template is to quickly identify whether your app is performing well for your users. This quick NPS survey can be the fastest way for you to get product feedback.

Why is this survey important?

Competition in the app space is brutal. The Net Promoter Score is the fastest and easiest way for you to keep your finger on the pulse of how your customers view your app. If they view it positively, they will recommend it to friends. If not, they won’t. This simple data point can help you pivot quickly and adjust to market needs.

When and where to use this survey:

You can integrate the NPS right into your app if your users are likely to use it only once in awhile. If your users tend to use your app frequently, then you’ll want to deploy the NPS survey once per month or once per quarter either on your website or via email.

How to use the results of this survey:

If your Customer Service NPS scores are low, then in ProProfs click the “Detractors” and then click the “with comments” filter. We suggest analyzing each negative response, tagging it via team or issue type and responding to each customer on the action you are taking. If the NPS exposes bugs in your app, don’t be afraid to let users know that you are aware of the problem and will have a fix quickly. Track your NPS scores over time using the ProProfs NPS survey tool. You’ll be able to view a visual graph showing progress. If your NPS scores are in the positive or excellent realm, you can contact people who gave you positive NPS scores and ask them to leave you reviews on app review sites.

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