Software NPS Template
Convenient One-Question Survey to Find out Your Software NPS
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The purpose of this survey template is to quickly identify whether the software you provide is highly regarded by your users. The idea is that the best way to understand how much someone likes your software is whether they would recommend it to someone else.
Software is a tough industry - competition is high and increasing every day. The Net Promoter Score is a critical tool to help you quickly identify how well your software is performing for the people using it. This simple one-question NPS survey template allows you to quickly assess whether your software is delighting your customers.
Your decision about when to ask for feedback is based on how often your users typically interact with your software. For example, if most people use the software very rarely, then you want to deploy the NPS as soon as they have completed a task using the software. However, if your users tend to use the software daily and for a long period of time, you may consider running NPS every 2-3 months, which allows you to keep your finger on the pulse of your users’ experience without annoying them. Many software companies use email to distribute the NPS, but you can also embed it in your software or on your website.
If your Customer Service NPS scores are low, then analyze the Detractors’ Comments in the ProProfs tool. We suggest analyzing each negative response, tagging it via team or issue type and responding to each customer on the action you are taking. If the NPS exposes a major problem with your software, don’t be afraid to let users know that you are aware of the problem and will have a fix quickly. Track your NPS scores over time using the ProProfs NPS survey tool. You’ll be able to view a visual graph showing progress. If your NPS scores are in the positive or excellent realm, you can contact people who gave you positive NPS scores and ask them to leave you reviews on software review sites.
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