Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn.

My Articles

19 Best Voice of the Customer (VoC) Tools (2023)

In today’s customer-centric environment, merely placing a product in the market is not enough. As a business, you must be on your toes to implement any change the customer seeks in real-time. But how do you find out what the customer wants? Relax. It’s not rocket science! Identifying what the customer wants can be as...
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The 12 Best Market Research Tools for Your Business (2023)

Market research tools are a must-have if you wish to conquer the battlefield that the eCommerce industry is. You may think you know everything about your target audience, but here’s the problem – the landscape of your audience’s mind (and, by extension, the market) is constantly changing. The ever-dynamic scenario means without enough data to...
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Course Evaluation Survey: Questions & Tips to Create

How do you ensure the quality and effectiveness of your courses? By conducting the course evaluation survey, which will provide you with enough feedback from the students. After all, you are creating evaluation courses for the students.  Creating a course that caters to the student’s requirements consumes a lot of time and effort. You may...
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15 Best SurveyMonkey Alternatives & Competitors in 2022

Are you on the lookout for the best SurveyMonkey alternatives? Sit back and relax as your search ends right here. Be it due to its catchy name or impressive features, SurveyMonkey has become a popular survey platform. Whether you wish to capture feedback from customers, employees, or people in your target markets, this tool will...
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25 Actionable Strategies to Improve Customer Satisfaction

How to improve customer satisfaction?  One way is to collect customer feedback and act on it which will help you understand what works well with your brand and what you need to improve or change completely. Imagine one day you wake up and discover that half of your customers have switched to the competitors, dropping...
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75+ Human Resources Survey Questions To Ask Your Employees

Soliciting feedback from employees can be a mundane activity, but it doesn’t have to be!  With the right human resource survey questions, you can actively seek actionable employee feedback without putting them through the harrowing process of filling out long-drawn forms. HR professionals are deputed to foster an inclusive and positive environment in the workplace....
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20 Best NPS Survey Tools & Software for 2022

NPS survey tools are on the lips of every budding entrepreneur and customer success manager. But is this metric still relevant?  Net Promoter Score was first introduced in the year 2003 as a new way to measure customer relationships and loyalty. Almost two decades later, the metric has not lost its charm; in fact, CX...
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360 Feedback Questions for Employee Performance Evaluation

Growth is an ongoing journey. There is no end to improvement.  Feedback is integral to development, whether at a personal or professional level. Constructive feedback from friends or colleagues help you understand where you need to improve and how it will impact your overall performance. Businesses conduct 360 feedback surveys every year to gauge the...
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Voice of the Customer Survey: Questions, Examples, Templates & Methodologies

Businesses constantly use tools, and surveys to understand and listen to their customers. Voice of the customer survey is one of them.  Assuming that you know everything about your customers without hearing from them is hitting the target in the dark. This ultimately leads to failure, loss of time & resources. If you don’t know...
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110+ Training Survey Questions to Ask for Valuable Feedback

When you plan training sessions for your employees, you expect an increase in their skill set, more productivity, and greater retention rates. But how do you ensure that your training has met its objectives? Or will you get the maximum return on it? By conducting surveys that involve asking training survey questions to employees regarding...
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