Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn.

My Articles

Employee Motivation Survey: 30+ Questions & Ready-to-Use Templates

Employee productivity is subject to several factors. Perhaps one of the most impactful factors is how motivated and passionate they feel about the work they do. Globally, disengaged employees result in a loss of $7.8 trillion in terms of productivity. This is why overlooking employee satisfaction and motivation can be highly risky. Employee motivation surveys...
Read More

Customer Segmentation: A Hands-on Guide for Businesses

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.”-Kerry Stokes. The importance of personalized customer experiences cannot be overstated enough. However, customer needs and preferences vary vastly. This makes it challenging to keep up with the demands and offer relevant services.  Enter- customer segmentation!...
Read More

Client Onboarding Questionnaire: Best Practices & 20+ Questions

If we are being honest, no one is a fan of the constant back and forth of emails that goes into collecting information for starting a new project. Perhaps this is why over 90% of customers feel businesses could do better when it comes to onboarding experiences.  How you start the relationship with your clients...
Read More

What is the Purpose of Surveys & What Are Its Benefits?

““Why” and “how” are words so important that they cannot be too often used.” – Napoleon Bonaparte. Surveys help you answer a range of whys and hows! You might be sending out surveys day in and day out, but unless you are mindful of the purpose of survey, you will not be able to achieve...
Read More

Measuring Customer Loyalty: 12 Proven Metrics

The Pareto Principle states that 80% of your business comes from 20% of your customers.  This puts loyal customers at the apex of your business performance enhancement strategy. To identify who your most valuable customers are, you should measure customer loyalty metrics. Loyal customers are emotionally connected to a business. Such loyalty stems from top-notch...
Read More

Your Ultimate Guide to Brand Perception

“Your brand is what other people say about you when you are not in the room.”–    Jeff Bezos, founder of Amazon Be it a small or a big business, having a good brand perception is a universal business goal. Brand perception is a crucial indicator of how well your customers are able to connect...
Read More

Employee Feedback: 20 Great Examples & It’s Importance

The term “employee feedback” doesn’t trigger pleasant memories in most employees. In fact, quite contrarily, it is mostly considered as the harbinger of discomfort, anxiety, and harsh criticism raining down from supervisors. However, a healthy feedback loop is what sustains long-term growth. It makes one aware of where change is necessary and the challenges that...
Read More

11 Best Online Form Builders in 2023 (Free + Paid)

Collecting contacts or capturing leads – forms still remain well-nigh unmatched whenever there’s a need for gathering information, and you know it. While these are some solid use cases indeed, why do you need to invest in the best online form builder for your business? Or, actually, why do you need a form builder at...
Read More

10 Best Formstack Alternatives in 2023 (Pricing + Features)

Looking for the best Formstack alternatives? You have come to the right place. Let’s explore what we have in store for you. When it comes to finding tools for creating surveys and online forms, the choices are unlimited. It is true that the market is saturated with all kinds of software to simplify your tasks,...
Read More

Top 5 Online Survey Distribution Methods of All Time

There was a time when businesses had to run after customers with survey hand-outs – leading to frustrated customers and dejected employees. Isn’t it heartbreaking when customers refuse to fill out your survey or make paper planes out of them?  Don’t worry. It doesn’t have to be like that.  To send a survey, you do...
Read More