As someone who understands the significance of user feedback to businesses, I’ve always searched for the best tools to understand users’ thoughts and feelings. Delighted has been a trusted companion for many on this journey.
But recently, my curiosity got the better of me, and I decided to venture out into the vast world of feedback solutions. That’s when I decided to look for the top Delighted alternatives.
Here are the results.
Which Is the Best Delighted Alternative?
These are the three options that, in my opinion, offer the most exceptional feedback experience. Keep following along as we delve into the comprehensive list below.
Option A – ProProfs Survey Maker
This tool is perfect for generating real-time survey reports. It provides instant access to insights and results, which makes it easy to decide and take action quickly. The user-friendly interface ensures effortless survey creation and customization.
Option B – Qualtrics
Qualtrics excels as an employee engagement tool, which revolutionizes how organizations measure and enhance satisfaction. Its wide range of features enables the creation of thorough employee surveys through customizable templates.
Option C – SurveyMonkey
SurveyMonkey is my go-to tool for creating customized surveys. The extensive question library, diverse question types, and templates contribute to engaging survey creation. The platform provides various distribution options and collaboration features, so it’s easy to reach the target audience.
ProProfs Survey Maker stands out as one of the best Delighted alternatives for me due to its blend of simplicity and sophistication. The user-friendly interface ensures easy survey creation, while its advanced features, like branching logic and comprehensive analytics, cater to diverse survey needs.
List of Delighted Alternatives and Competitors
I made this list of the best 10 Delighted alternatives based on my own experience, research, and suggestions from my peers.
1. ProProfs Survey Maker – Best for Real-Time Reports
Watch: How to Create a Survey Using ProProfs Survey Maker
I have tried several survey tools to gather feedback, and I must say that ProProfs Survey Maker has been my top choice. The real-time reports feature is what sets it apart from the rest.
Being able to access immediate insights and results has been extremely valuable in making quick decisions and taking prompt actions.
The user interface is incredibly intuitive and user-friendly, allowing me to create, customize, and distribute surveys effortlessly. ProProfs Survey Maker offers a wide range of survey templates, making it easy to design surveys tailored to my specific needs.
Additionally, the tool provides advanced features like skip logic and branching, which ensures a personalized and engaging survey experience for respondents. Furthermore, it offers seamless integration with other platforms, such as CRM systems and email marketing tools, making the feedback collection process much more streamlined.
What You Will Like:
- Offers multiple question types, such as multiple choice, rating scale, matrix, and essay.
- Detailed reports and statistics, such as response rate, completion rate, and survey score.
- Allows custom logo/branding and themes to create personalized surveys.
- Supports cross-device compatibility.
What You May Not Like:
- Lacks advanced features, such as logic branching, piping, and randomization.
- May have a steep learning curve for some users, especially those who are not familiar with online survey tools.
Pricing :
Free plan is available (up to 50 responses). Paid plans start from $9.99. 100 responses/month. Unlimited ready-to-use questions.
2. Qualtrics – Best for Employee Engagement
When it comes to employee engagement software, I have found Qualtrics to be exceptional. This is one of the best Delighted alternatives that has transformed how I measure and improve employee satisfaction within my organization.
The extensive range of features offered by Qualtrics allows me to create comprehensive employee surveys that delve deep into various aspects of engagement. From measuring job satisfaction to assessing leadership effectiveness, Qualtrics offers a wide range of pre-built survey templates that can be customized to suit my specific needs.
With real-time reporting and data visualization capabilities, I can easily understand survey results at a glance. Segmenting data based on employee demographics also provides valuable insights for targeted action planning.
What You Will Like:
- Has a powerful artificial intelligence engine called iQ that can generate insights from any data.
- Offers a variety of survey types and features to suit any enterprise needs.
- Can send email links simultaneously to multiple respondents.
What You May Not Like:
- The software version for smartphones can be improved for better functionality.
- It lacks a to-do list management feature.
Pricing:
Custom pricing
3. SurveyMonkey – Best for Creating Customized Surveys
SurveyMonkey has been my go-to tool for creating surveys. With its user-friendly interface and powerful features, it has made the survey creation process a breeze. I particularly like the extensive question library offered by this tool.
It offers various question types and templates that capture the desired feedback.
The ability to add logic and branching to the survey also enhances the respondent experience. SurveyMonkey provides advanced customization options, enabling me to personalize the surveys with my organization’s branding and design.
I was able to choose from a range of distribution options, including email invitations, social media, and website embedding, making it easy to reach my target audience. The platform also provides collaboration features, allowing multiple team members to work on a survey simultaneously.
What You Will Like:
- Has an intuitive and user-friendly interface.
- A comprehensive question library that covers various topics and domains.
- Powerful data analysis and reporting tools.
What You May Not Like:
- Lacks display logic support, which means you cannot show or hide questions based on previous answers.
- Has a pricey subscription model that requires annual payment and limits the features and responses for lower tiers.
Pricing:
Starts at $18/user/month. 50,000 responses/year. 24/7 Expedited email support.
4. Nicereply – Best for Customer Experience (CX) Management
Another Delighted alternative and competitor I would suggest is Nicereply, as it helps businesses collect immediate feedback to grow and improve. With simple one-click feedback surveys, you can increase the volume of insights you receive.
In terms of resources, Nicereply offers a blog, ebooks, a podcast, a help center, and a developer API for further support and learning. Nicereply eliminates the need to send additional emails to customers for feedback.
It provides in-signature email surveys, allowing customers to rate their interaction with you at the end of every email you send. You can choose how and when to survey your customers based on your preferences. Nicereply offers post-resolution email surveys, in-signature email surveys, website pop-up surveys, and survey link URLs.
What You Will Like:
- Easy to set up and maintain.
- Provides a simple and pleasant interface for the survey respondents.
- Uses emojis and ratings to elicit feedback.
What You May Not Like:
- Does not take into account the context or the reason behind the customer ratings.
- Lacks a video portal to attach video files of any length.
Pricing:
Starts at $79/month. 100 responses/month. 3 user accounts.
5. Typeform– Best for Deeper Insights
Enhance engagement and gather insightful feedback using various question types that encourage open conversation. With this survey tool, you can choose from over two questions, ranging from rankings to ratings, to prompt people to share their opinions in unique and valuable ways.
Typeform is different from other form builders. It lets you make your forms instantly recognizable with brand kits, logos, colors, and styles.
It also enables you to get form takers to share more by personalizing your questions, adapting your follow-ups, and ending your form on a personal note. Moreover, it integrates with all your essential apps, such as Zapier, Google Sheets, Slack, Hubspot, and Salesforce.
What You Will Like:
- Easy to use drag and drop editor.
- Plenty of features to create interactive forms.
- Over 100 customizable pre-made form templates.
What You May Not Like:
- Can only see 10 form responses on the free plan.
- Limited customization options for some question types.
Pricing:
Starts at 25 USD/month. 100 responses/month. 1 user.
6. Alchemer Survey – Best for Market Engagement
Alchemer Survey is my go-to tool for transforming data into strategic action effortlessly. This is one of those Delighted alternatives that offers unmatched flexibility to craft surveys with powerful logic, diverse question types, and advanced customization options.
Launching projects is a breeze, taking mere hours instead of weeks, thanks to its quick survey deployment without lengthy implementation.
The tool’s advanced analytics deliver insights that drive results, offering quick insights with out-of-the-box reporting and customizable advanced reports like TURF and cross tabs.
What sets Alchemer apart is its easy-to-use survey features, catering to the needs of market researchers and strategists. It significantly reduces administrative work, allowing me to spend more time delivering results.
It’s a game-changer for those who believe in acting on feedback, turning data into actionable insights.
What You Will Like:
- Supports a variety of question types.
- Includes advanced survey logic tools.
- Allows changes to live surveys.
What You May Not Like:
- Occasional technical issues and downtime.
- Complex interface and steep learning curve.
Pricing:
Custom pricing
7. SurveyLegend – Best for Mobile-Friendly Surveys
SurveyLegend is an excellent choice if you want to create mobile-friendly surveys that offer a smooth and engaging experience for your respondents.
Its interface provides an excellent user experience on smartphones and tablets.
With SurveyLegend, you can easily create surveys with various question types, including multiple choice, rating scales, and open-ended questions. The platform also offers advanced features like skip logic and branching, allowing you to create more complex and interactive surveys.
The tool also provides customizable survey templates, so you can quickly create surveys without starting from scratch. It also offers real-time analytics, allowing you to view and analyze survey results as they come in.
What You Will Like:
- Variety of question types and design options.
- Visually appealing and engaging surveys.
- Affordable pricing and unlimited questions.
What You May Not Like:
- No option to add Yes/No stickers in surveys
- Difficulty in viewing individual responses
Pricing:
Free plan available (limited to 3 surveys and 1 conditional logic). Paid plans start at $15/month. 1000 responses/survey. 10 conditional logic.
8. Survicate – Best for Email Surveys
Email surveys are very common and widely used for collecting valuable feedback. Among the many Delighted alternatives and competitors, I highly recommend Survicate’s Email Surveys Software for its exceptional features and seamless functionality.
Its ability to create email surveys that feel native to your software makes the feedback process more engaging and user-friendly.
I particularly appreciate Survicate’s focus on getting more user insights through embedded questions in emails. This reduces the clicks needed to leave feedback and increases response rates. The tool’s efficiency in automating recurring surveys, providing effective templates, and integrating with various tools in my stack makes it a time-saving solution.
The ability to make data-driven decisions, automate follow-up actions, and close the feedback loop with native integrations sets Survicate apart as a valuable asset for any organization aiming to enhance customer satisfaction and loyalty.
What You Will Like:
- User-friendly interface and drag-and-drop survey creator.
- Versatile customization and design options.
- Seamless integration with various tools.
What You May Not Like:
- Limited advanced question types and logic features.
- Difficulty in testing and changing surveys.
Pricing:
Starts at $53/month. 400+ survey templates. 3 team seats.
9. AskNicely – Best for Goals and Recognition
AskNicely combines the science and psychology of human motivation in a simple mobile app akin to Fitbit for feedback.
This survey tool allows every frontline worker to track their progress towards personal NPS goals and receive real-time customer feedback, all conveniently accessible from their phones.
The platform goes beyond feedback, as it includes appreciation and recognition. Frontline teams are motivated to achieve monthly customer experience goals, build status, and earn rewards for delivering exceptional experiences.
AskNicely transforms supervisors into super-coaches with at-a-glance diagnostics, providing insights into who needs attention and guidance.
What sets AskNicely apart is its integration with the tools teams love, ensuring a smooth and efficient workflow. By recognizing and rewarding frontline teams, AskNicely becomes an invaluable asset in fostering a customer-centric culture and building an all-star team dedicated to excellence in customer service.
What You Will Like:
- Easy analysis with automatic charts, graphs, and feedback summaries
- Anonymous feedback option
- Real-time feedback and alerts
What You May Not Like:
- Learning curve for new users
- Difficult to filter and segment data
Pricing:
Custom pricing
10. GetFeedback – Best for Collecting In-the-Moment Feedback
The last Delighted alternative I would suggest is GetFeedback. It is a powerful tool designed to transform customer feedback into actionable insights throughout the customer journey.
With the ability to launch comprehensive NPS programs, organizations can manage and customize surveys that align with their brand identity.
The platform excels in personalization, leveraging customer data from Salesforce for tailored experiences that boost response rates.
What sets GetFeedback apart is its versatility in reaching customers wherever they are. The integration of feedback into websites, coupled with real-time prompts for website or product feedback, ensures a frictionless experience without disrupting user activities.
The platform extends its capabilities to mobile apps through embedded feedback using an intuitive mobile SDK for Android and iOS.
GetFeedback empowers organizations to understand customer sentiments and identify areas for improvement.
What You Will Like:
- Has a robust design interface that makes it possible to create stunning feedback surveys.
- Offers multiple types of surveys to gather feedback.
- Has a native connector to integrate it with Salesforce and can be automated with corresponding triggers.
What You May Not Like:
- Does not permit video responses or screen recordings of the user, unlike some of its rivals.
- Learning curve for advanced features
Pricing:
Custom pricing
These are some of the best alternatives to Delight. Make sure you compare all the tools based on their features and cost. This will help you make the right choice.
Evaluation Criteria
The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:
User Reviews / Ratings
Direct experiences from users, including ratings and feedback from reputable sites such as G2 and Capterra, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.
Essential Features & Functionality
The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.
Ease of Use
The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.
Customer Support
The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.
Value for Money
Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth.
Personal Experience/Expert’s Opinion or Favorites
This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts.
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