ProProfs Editorial Team, Author at ProProfs Survey Blog

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The Best NPS Software for 2026: 11 Tools, Chosen by Use Case

Written by ProProfs Editorial Team, Customer Feedback & Market Research Specialists Updated: 3 Apr, 2026

NPS software is a survey tool that sends one question, collects a 0–10 rating, and automatically sorts respondents into Promoters, Passives, and Detractors. The score equals % Promoters minus % Detractors. The best platforms automate distribution, track score trends over time, and connect to your existing CRM or HR systems. Picking the right NPS tool...

10 Best Online Survey Tools: Tested and Reviewed for Your Business

Written by ProProfs Editorial Team Updated: 30 Apr, 2026

I’ve spent the better part of my career running survey programs across industries, and I’ve picked the wrong tool more than once. Not just money. Time, response rates, and insights I needed three months earlier. In this guide, I’ll cover 10 popular online survey tools that I have researched and tested. Over the years, I’ve...

Increase Customer Retention: Why Customers Leave and How to Make Them Stay

Written by ProProfs Editorial Team Updated: 25 Mar, 2026

What Is Customer Retention? Customer retention is the percentage of customers who continue buying from you after their first purchase, measured over a set period. A high retention rate means your product delivers on its promise. A low one means something in the experience, onboarding, or support is quietly pushing customers out before they see...

Employee Pulse Survey: The Complete Guide (Questions, Frequency, Analysis, Templates)

Written by ProProfs Editorial Team Updated: 22 Jan, 2026

Annual engagement surveys are fine. They’re also slow. By the time you see a problem in the data, it’s already a real issue on the floor. That’s why employee pulse surveys work. They’re short, frequent check-ins that tell you what’s changing right now, not what changed six months ago. But a pulse survey only helps...

What Is a DEI Survey, and How Do You Run One That Gets Real Results?

Written by ProProfs Editorial Team, Customer Feedback & Market Research Specialists Updated: 25 Mar, 2026

What Is a DEI Survey? A DEI survey is a structured questionnaire that measures how employees across different backgrounds experience fairness, belonging, and opportunity. It combines ratings and feedback to reveal gaps between perceived and actual workplace equity. Unlike engagement surveys that track motivation, DEI surveys assess whether experiences are consistent across groups. In leadership,...

40+ NPS Survey Questions That Actually Get Customers to Tell You Why They’re Leaving

Written by ProProfs Editorial Team Updated: 30 Apr, 2026

You’ve set up an NPS survey. You sent it. Now your dashboard shows a score, and you’re not sure what to do with it. This is the most common NPS problem: collecting a number without collecting the context to act on it. The issue is almost always the questions you asked, or didn’t ask. This...

How to Analyze Survey Data: The Complete Guide to Turning Responses Into Real Decisions

Reviewed by Oneisha Wiggins, Customer Experience Subject Matter Expert Written by ProProfs Editorial Team Updated: 12 Mar, 2026

You ran the survey, the responses are in, and now you are staring at a spreadsheet that has absolutely no intention of explaining itself. Most teams are great at collecting survey data. Writing questions, setting up the form, and hitting send. What nobody prepares you for is what comes next: how to analyze survey data!...

13 Best Google Forms Alternatives & Competitors for 2026

Written by ProProfs Editorial Team Updated: 14 Feb, 2026

With the growing number of Google Forms alternatives with similar interfaces, it can be challenging to pick the best one for your business. While some tools are free and easy to use, they still don’t have all the features compared to their counterparts. I’ve noticed that Google Forms, despite being really popular, doesn’t impress me...

Employee Satisfaction Surveys: The Complete Guide to Designing & Analyzing Feedback

Written by ProProfs Editorial Team Updated: 19 Dec, 2025

I’ve been in your shoes, pouring over a spreadsheet full of shrugs and eye-rolls, thinking, “Did we just make things worse?” You’ve done it too: sent out an employee satisfaction survey with big promises of secret responses and real changes from the top, only for everyone to go radio silent next time around. The hurt...

11 Employee Engagement Software for Surveys, Feedback & Recognition

Written by ProProfs Editorial Team Updated: 27 Mar, 2026

Employee engagement software may seem straightforward at first glance. Send a survey, collect feedback, build a dashboard, and done. But if you’ve ever rolled this out in a real business, with skeptical teams, limited time, and leaders asking “now what?”, you know how quickly it breaks down. Low response rates. Vague comments. Zero follow-through. I’ve...