ProProfs Editorial Team, Author at ProProfs Survey Blog

Articles by ProProfs Editorial Team

10 Best Online Survey Tools: Tested and Reviewed for Your Business

Written by ProProfs Editorial Team Updated: 21 Sep, 2026

I’ve spent the better part of my career running survey programs across industries, and I’ve picked the wrong tool more than once. Not just money. Time, response rates, and insights I needed three months earlier. In this guide, I’ll cover 10 popular online survey tools that I have researched and tested. Over the years, I’ve...

Increase Customer Retention: Why Customers Leave and How to Make Them Stay

Written by ProProfs Editorial Team Updated: 25 Mar, 2026

What Is Customer Retention? Customer retention is the percentage of customers who continue buying from you after their first purchase, measured over a set period. A high retention rate means your product delivers on its promise. A low one means something in the experience, onboarding, or support is quietly pushing customers out before they see...

Employee Pulse Survey: Get Honest Feedback and Turn It Into Action Fast

Written by ProProfs Editorial Team, Customer Feedback & Market Research Specialists Updated: 13 Aug, 2026

Annual engagement surveys tell you what went wrong six months after it happened. An employee pulse survey tells you when you can still fix it. The catch is that most pulse surveys quietly stop working, not because the questions are wrong, but because employees stop trusting them. The last one changed nothing, or someone figured...

MCQ Questions Done Right: Examples & Design Framework for Clean Data

Reviewed by Oneisha Wiggins, Customer Experience Subject Matter Expert Written by ProProfs Editorial Team Updated: 28 May, 2026

Multiple-choice questions are the most common question type in surveys, forms, and assessments. But most people design them wrong, and the damage shows up not in the question itself but in the options. Poorly constructed answer choices produce overlapping responses, missed options, and option order bias, all of which make your data unreliable before a...

10 Customer Satisfaction Metrics to Track Before You Lose More Customers

Written by ProProfs Editorial Team Updated: 11 Jun, 2026

Customer satisfaction metrics are quantitative indicators that measure how well your products, services, and support experiences meet customer expectations. The most widely used are NPS, CSAT, and CES, each of which answers a different business question. Most companies collect at least some satisfaction data. Very few use it in a way that actually changes how...

What Is a DEI Survey, and How Do You Run One That Gets Real Results?

Written by ProProfs Editorial Team, Customer Feedback & Market Research Specialists Updated: 25 Mar, 2026

What Is a DEI Survey? A DEI survey is a structured questionnaire that measures how employees across different backgrounds experience fairness, belonging, and opportunity. It combines ratings and feedback to reveal gaps between perceived and actual workplace equity. Unlike engagement surveys that track motivation, DEI surveys assess whether experiences are consistent across groups. In leadership,...

Qualitative Research Methods: A Practical Guide to Collecting and Acting on Real Insights

Reviewed by Oneisha Wiggins, Customer Experience Subject Matter Expert Written by ProProfs Editorial Team Updated: 21 May, 2026

You ran a survey. Satisfaction scores dropped. Now what? The numbers tell you something is wrong. They do not tell you where, why, or what to do about it. That is exactly the gap qualitative research fills. Whether you are an HR manager trying to understand why engagement dipped, a product manager chasing churn signals,...

40+ NPS Survey Questions That Actually Get Customers to Tell You Why They’re Leaving

Written by ProProfs Editorial Team Updated: 30 Apr, 2026

You’ve set up an NPS survey. You sent it. Now your dashboard shows a score, and you’re not sure what to do with it. This is the most common NPS problem: collecting a number without collecting the context to act on it. The issue is almost always the questions you asked, or didn’t ask. This...

Gap Analysis Examples and How They Help You Close Performance Gaps

Written by ProProfs Editorial Team Updated: 28 May, 2026

Every business faces the same problem: results fall short of targets, and nobody is quite sure why. Sales are not hitting the forecast. Customer satisfaction scores are slipping. Employees are struggling with tasks they should be able to handle confidently. Gap analysis is the practical method that turns that vague frustration into a specific, measurable...

How to Analyze Survey Data: The Complete Guide to Turning Responses Into Real Decisions

Reviewed by Oneisha Wiggins, Customer Experience Subject Matter Expert Written by ProProfs Editorial Team Updated: 19 Jun, 2026

You ran the survey, the responses are in, and now you are staring at a spreadsheet that has absolutely no intention of explaining itself. Most teams are great at collecting survey data. Writing questions, setting up the form, and hitting send. What nobody prepares you for is what comes next: how to analyze survey data!...