Survey & Questionnaires Blogs

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15 Best Online Survey Tools & Software (Free + Paid)

15 Best Online Survey Tools & Software (Free + Paid)

What is the best way to understand your customers? How do you know what your customers actually want? You will find many answers to this. However, the best one is to conduct online surveys. Using an online survey tool is an excellent way to not only collect customer feedback but also engage with them. Understanding what...
10 Best Jotform Alternatives In 2023 (Free+Paid)

10 Best Jotform Alternatives In 2023 (Free+Paid)

Looking for Jotform alternatives? Or looking for a way to create more complex forms? You have come to the right place. Although Jotform is an excellent option available today for creating various forms, this tool is not made for everybody. The tool comes with its drawback that may not fit your needs.  Also, it’s always...
Surveys vs Questionnaires: Compare the Differences

Surveys vs Questionnaires: Compare the Differences

Many businesses interchangeably use the terms questionnaires and survey. But there is a huge difference between surveys and questionnaires. Let’s have a look. Consider the following scenario: You want to collect the customers’ demographic information to segment them based on age. Will you prepare a questionnaire or survey in this scenario? In this situation, you...
Customer Satisfaction(CSAT) Survey: An Ultimate Guide

Customer Satisfaction(CSAT) Survey: An Ultimate Guide

Do you know the importance of conducting customer satisfaction or CSAT surveys? You must have heard “assume nothing when it comes to managing customer experience.” Companies are trying to fulfill the assumed expectations of customers’ needs instead of understanding their actual preferences, building a vast disparity bridge.  It ultimately leads to customer dissatisfaction as the company...
Customer Satisfaction Surveys: 100+ Questions & Examples

Customer Satisfaction Surveys: 100+ Questions & Examples

Never-before-seen products, best-in-class services, and commitment towards customers – if you have these three, success is guaranteed.  But, simply achieving success is not enough! With the market dynamics and customer needs constantly changing, only a few businesses thrive – those that can retain the success they receive by continuously working towards betterment.  And how do...
Close-Ended Questions: Definition, Types & Examples

Close-Ended Questions: Definition, Types & Examples

Close-ended questions are best for you if you are looking to collect survey responses within a limited frame of options. They are framed to collect primary data and are the basis of all statistical analysis techniques applied to questionnaires and surveys. The only way to understand what is on your customer’s minds is to ask...
How to Write Quantitative Research Questions: Types With Examples

How to Write Quantitative Research Questions: Types With Examples

For research to be effective, it becomes crucial to properly formulate the quantitative research questions in a correct way. Otherwise, you will not get the answers you were looking for. Has it ever happened that you conducted a quantitative research study and found out the results you were expecting are quite different from the actual...
20 Effective Strategies to Increase Customer Retention in 2023

20 Effective Strategies to Increase Customer Retention in 2023

Looking to implement customer retention strategies? Read this guide. Have you ever wondered why there is no increase in your overall business revenue despite frequently acquiring new customers? This may be due to the fact that your old customers are not coming back to buy your products or services. Modern-day businesses primarily focus on attracting...
Employee Pulse Surveys: Everything You Need To Know

Employee Pulse Surveys: Everything You Need To Know

Pulse surveys help you listen to your customers and employees and keep track of their changing feelings. These surveys help you gauge customers’ and employees’ feelings about your products, services, offerings, work environment, policies, and much more. Let’s discuss in detail what is a pulse survey, its importance, types, uses, and how to create one...
Multiple Choice Questions With Types & Examples

Multiple Choice Questions With Types & Examples

Whether it is choosing your next holiday destination or an ice cream flavor, making a choice is sometimes the most difficult thing in life.  However, if there is anything that can make such decisions easier, it is a list of options. Well, multiple-choice questions are about that!  A well-framed multiple-choice question offers two or more...