Survey & Questionnaires Blogs

What is the best way to understand your customers? How do you know what your customers actually want? You will find many answers to this. However, the best one is to conduct online surveys. Using an online survey tool is an excellent way to not only collect customer feedback but also engage with them. Understanding what...

Looking for Jotform alternatives? Or looking for a way to create more complex forms? You have come to the right place. Although Jotform is an excellent option available today for creating various forms, this tool is not made for everybody. The tool comes with its drawback that may not fit your needs.  Also, it’s always...

Many businesses interchangeably use the terms questionnaires and survey. But there is a huge difference between surveys and questionnaires. Let’s have a look. Consider the following scenario: You want to collect the customers’ demographic information to segment them based on age. Will you prepare a questionnaire or survey in this scenario? In this situation, you...

Do you know the importance of conducting customer satisfaction or CSAT surveys? You must have heard “assume nothing when it comes to managing customer experience.” Companies are trying to fulfill the assumed expectations of customers’ needs instead of understanding their actual preferences, building a vast disparity bridge.  It ultimately leads to customer dissatisfaction as the company...

Never-before-seen products, best-in-class services, and commitment towards customers – if you have these three, success is guaranteed.  But, simply achieving success is not enough! With the market dynamics and customer needs constantly changing, only a few businesses thrive – those that can retain the success they receive by continuously working towards betterment.  And how do...

Looking to implement customer retention strategies? Read this guide. Have you ever wondered why there is no increase in your overall business revenue despite frequently acquiring new customers? This may be due to the fact that your old customers are not coming back to buy your products or services. Modern-day businesses primarily focus on attracting...

Pulse surveys help you listen to your customers and employees and keep track of their changing feelings. These surveys help you gauge customers’ and employees’ feelings about your products, services, offerings, work environment, policies, and much more. Let’s discuss in detail what is a pulse survey, its importance, types, uses, and how to create one...

Whether it is choosing your next holiday destination or an ice cream flavor, making a choice is sometimes the most difficult thing in life.  However, if there is anything that can make such decisions easier, it is a list of options. Well, multiple-choice questions are about that!  A well-framed multiple-choice question offers two or more...