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Measuring Customer Loyalty: 12 Proven Metrics

Measuring Customer Loyalty: 12 Proven Metrics

The Pareto Principle states that 80% of your business comes from 20% of your customers.  This puts loyal customers at the apex of your business performance enhancement strategy. To identify who your most valuable customers are, you should measure customer loyalty metrics. Loyal customers are emotionally connected to a business. Such loyalty stems from top-notch...
Your Ultimate Guide to Brand Perception

Your Ultimate Guide to Brand Perception

“Your brand is what other people say about you when you are not in the room.”–    Jeff Bezos, founder of Amazon Be it a small or a big business, having a good brand perception is a universal business goal. Brand perception is a crucial indicator of how well your customers are able to connect...
Employee Feedback: 20 Great Examples & It’s Importance

Employee Feedback: 20 Great Examples & It’s Importance

The term “employee feedback” doesn’t trigger pleasant memories in most employees. In fact, quite contrarily, it is mostly considered as the harbinger of discomfort, anxiety, and harsh criticism raining down from supervisors. However, a healthy feedback loop is what sustains long-term growth. It makes one aware of where change is necessary and the challenges that...
12 Best Online Form Builders in 2024 (Free + Paid)

12 Best Online Form Builders in 2024 (Free + Paid)

Collecting contacts or capturing leads – forms still remain well-nigh unmatched whenever there’s a need for gathering information, and you know it. While these are some solid use cases indeed, why do you need to invest in the best online form builder for your business? Or, actually, why do you need a form builder at...
10 Best Formstack Alternatives in 2024 (Pricing + Features)

10 Best Formstack Alternatives in 2024 (Pricing + Features)

Looking for the best Formstack alternatives? You have come to the right place. Let’s explore what we have in store for you. When it comes to finding tools for creating surveys and online forms, the choices are unlimited. It is true that the market is saturated with all kinds of software to simplify your tasks,...
Top 5 Online Survey Distribution Methods of All Time

Top 5 Online Survey Distribution Methods of All Time

There was a time when businesses had to run after customers with survey hand-outs – leading to frustrated customers and dejected employees. Isn’t it heartbreaking when customers refuse to fill out your survey or make paper planes out of them?  Don’t worry. It doesn’t have to be like that.  To send a survey, you do...
15 Best Typeform Alternatives in 2024 (Affordable + Better)

15 Best Typeform Alternatives in 2024 (Affordable + Better)

On the quest to find the best Typeform alternatives? You’ve reached the right place. While Typeform is a leading survey software used across marketing, HR, customer success, and education divisions, it is highly unlikely that every business would benefit from its implementation. There are several shortcomings of the software, including its pricing, complicated interface, and...
10 Best Customer Feedback Tools in 2024

10 Best Customer Feedback Tools in 2024

Customers are the lifeblood of any business, and it is their feedback and loyalty that shape strategies, products, and services – ultimately determining a company’s success and longevity. Customer feedback survey tools are essential in garnering insights that could propel your business forward, and as such, it is essential to choose one with utmost care....
Employee Onboarding Survey: 45 Questions To Ask New Hires

Employee Onboarding Survey: 45 Questions To Ask New Hires

It is important to ask employee onboarding survey questions to improve employee retention rates. This contributes to overall employee satisfaction and productivity in the organization.  Imagine a new employee joining and leaving the company just in a few weeks!  The first few weeks are highly crucial in the journey of a new employee at any...
15 Effective Employee Retention Strategies (2024)

15 Effective Employee Retention Strategies (2024)

A successful business is a stable one. When we speak about stability, one key factor contributing to a healthily growing company is its employee retention rate. Simply put, employee retention is an organization’s capacity to hold onto its workforce and stop employees from turning over. However, the attrition rate in most companies has increased manifold,...