Survey & Questionnaires Blogs

Modern-day businesses are leaving no stone unturned to overcome the digital transformation challenges – thinking that it’s the only necessity for plausible results.  If you think the same, then you must reconsider your approach. The terms “Customer Retention” and “Customer Churn” should be on the exact same page. A general overview of customer retention statistics...

Customer effort score is based on the notion that the easier you make it for your customers to do business with you, the more likely they will return. Of course, everyone likes to purchase from a brand where the buying process is easy, and you do not have to make a lot of effort to...

In a universe swarming with data, numbers, and algorithms, lies a lesser-known realm where emotions, stories, and intimate revelations take center stage. When you want to get inside your customers’ heads to understand their thoughts, feelings, perceptions, beliefs, and emotions, numbers are unlikely to provide a complete picture. Let’s set the scene: picture a cozy...

Do all your customers give you a five-star rating on online review forums? Yes..No..or Maybe. Customers these days expect more than just routine delivery of products and services. They value round-the-clock customer support, expect the product features to be top-notch, and cherish organizations that value their feedback. Despite your best efforts, you may find that...

Step into the fascinating world of quantitative research, where numbers reveal extraordinary insights! By gathering and studying data in a systematic way, quantitative research empowers us to understand our ever-changing world better. It helps understand a problem or an already-formed hypothesis by generating numerical data. The results don’t end here, as you can process these...

There are over 7.8 billion people on this blue planet, and still finding your ideal survey respondents can be a huge challenge.  The people who take your survey are really important. In most cases, the right survey participants can bring the difference between a successful survey and a not-so-successful one. Now, modern entrepreneurs love to...

Want to ensure a good Net Promoter Score for your business? Start by understanding the importance of personal recommendations in the decision-making process. Just as we turn to our friends and family for guidance when making life-changing decisions, customers rely on recommendations from others to decide whether to opt-in or opt-out of a brand. These...

While traveling on a train, you must have heard an automated voice saying, “Please Mind the Gap.” It tells you to be careful when the doors are about to close. Similarly, even in the business world, “gaps” or improvement areas are not safe and must be identified and resolved with the help of gap analysis....